Privacy Policy
Effective Date: 22/06/2025 | Last Updated: 22/06/2025
This Privacy Policy explains how Total Support Travel and Holiday ("Company", "we", "us", or "our") collects, uses, shares, and protects personal information of individuals ("users", "customers", or "you") who use our websites, mobile applications, and services, including our desert safari offerings under the brand Total Safari Experience.
By accessing or using any of our websites or services, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
- Personal Identifiable Information (PII): Full name, email address, phone number, nationality and passport information (for visa processing), billing and shipping address.
- Booking & Transactional Data: Tour selection and preferences, date and time of booking, number of guests, payment method details (we use third-party payment processors; we do not store full card data).
- Device & Usage Data: IP address, browser and device type, operating system, pages visited and time spent, referral source.
- Cookies & Tracking: We use cookies, pixels (e.g., Facebook Pixel), and analytics tools (e.g., Google Analytics) to enhance user experience and run marketing campaigns.
2. How We Use Your Data
- Processing bookings and payments
- Providing personalized travel experiences
- Visa application and immigration-related services
- Sending confirmations, updates, and support responses
- Improving our website, and service offerings
- Detecting and preventing fraud or abuse
- Legal compliance and record-keeping
We reserve the right to use aggregated or anonymized data for any business purpose, including business intelligence and marketing insights.
3. Who We Share Data With
- Service Providers: Tour operators, transport services, activity partners, visa agents.
- Payment Gateways: Stripe, or other PCI-compliant processors.
- Marketing Platforms: To run targeted ad campaigns and remarketing (e.g., Google, Meta).
- Legal Entities: Government, immigration, or law enforcement authorities if required by law.
- Business Transfers: In case of merger, acquisition, or asset sale, your data is considered a business asset and may be transferred.
We do not sell your personal information to third parties.
4. Your Rights and Choices
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also opt-out of marketing communications at any time by using the "unsubscribe" link in our emails. To exercise any of these rights, please contact us. All requests will be handled in accordance with applicable law and are subject to our data retention policies and legal obligations.
5. Data Retention
We retain your data as long as necessary to provide services, fulfill our business purposes, and comply with our legal obligations. Financial transaction data may be retained for up to 7 years or as required by tax and corporate law. You may request deletion at any time, but we reserve the right to deny such requests if the data is subject to legal, financial, or other overriding business requirements.
6. Data Security
We implement reasonable security measures, such as SSL encryption and secure access controls, to protect your data. However, no system is 100% secure. You acknowledge that you provide your personal information at your own risk. To the fullest extent permitted by law, we disclaim all liability for any unauthorized access or use of your data.
7. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors.
9. International Users
By using our services, you understand and agree that your data will be transferred to, stored, and processed in the United Arab Emirates, where our servers and central database are operated.
10. Policy Changes
We reserve the right to update this Privacy Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on this page. Your continued use of our services after any changes are posted constitutes your acceptance of the new policy.
11. Governing Law & Dispute Resolution
This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to its conflict of law principles.
You agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration in Dubai, UAE. You agree to waive your right to participate in any class-action lawsuit or class-wide arbitration.
